FAQ
Find here all the answers to the frequently asked questions.
If you don’t find your answer please feel free to contact us.
Do we have to book the excursion?
YES. It is preferable to book the excursion. This makes it easier to plan meals, transfers if needed. The tour are limited to a maximum of 12 persons, so book quickly!
Do I have to make a deposit for booking?
Yes. a deposit will guarantee you a place on your chosen date.
When is the deposit due?
We can only accommodate only 12 persons per excursion. Early payment of your deposite secures a place on your selected date!
How do we pay the deposit?
Click on the BOOKING link and follow the instructions.
When and how do I pay the balance?
At any time you can click on the RESERVE link and follow the instructions to finalize your reservation.
What are the cancellation conditions?
Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
Please note that we need at least 4 guests per boat to run the tour. If we don’t reach this number, we will contact you to offer an alternative.
I am very interested… Whom should I talk to?
In Moorea ask information at your hotel concierge, guest house or pension. You are welcome to contact us directly as well.
Where and how to find us?
What is the excursion schedules?
We welcome you from 9 am to 3 pm seven days a week.
Is there a minimum and maximum number of people per excursion?
Yes. The minimum number is 4 people.
The maximum number is 12 people.
Do you provide pick up service around the island?
No. you have to manage your transportation yourself. Although transfer is possible at your own expense if needed.
Do we need water shoes?
Yes, it is strongly recommended for your safety and comfort. sometimes sandy area are covered with corals, or sometimes stonefish.Watch your step!
What type of boat will be embarking?
Our CRUISER 28 CN ARE, is a monohull motor boat locally built by ARE TAHITI. It is equipped with a reinforced aluminium awning that covers the whole boat to protect you from the sun and possible showers. Our boat complies all current regulation, so you will have a safe navigation.
What do we need carry on?
For your comfort take with you sun lotion, insect repellent, a hat, rashguard or water shirt, sunglass, snorkeling gears, a beach towel, a bottle of water, and your camera.
What happens if it’s rain?
In case of rain, the tour will still take place. Don’t worry whether quickly changes in Moorea. As a reminder the rainy season is usually from November to March.
Are food and drink included in the price?
Beverages are included in all tours. Lunch is included in the Land and Sea tour. Lunch is not included in the 100% lagoon tour and is not included in the whale tour.
Do I need to bring water?
Yes, it is always preferable to have water with you.
Are children admitted to the excursion?
Yes, kids from any age are more than welcome.
Can pregnant women join the excursion?
Yes we are very attentive to our clients needs and comfort.
Do we need to bring our snorkeling gear?
Yes. Do not forget to bring your own snorkeling gear (fins, mask, snorkel) with you. Unfortunately, MOOREA TIKI TOUR is not allowed to lend any snorkeling gear because of COVID-19.
Are sharks and stingrays diving sites included in the tour safe?
Encounter with stingrays, black-tip sharks and marine life is a must see in the Moorea lagoon, but rest assured, no accident has ever been reported there. For those who want to go in, the guide will provide you the proper instructions for a safe snorkel.
Are stingrays and black-tip sharks dangerous?
The stingrays and black-tip sharks are in their natural environment and may unintentionally cause small injuries such as: stings from the stingrays or shark bites.